Terms and Conditions

Terms and Conditions

Circle Home

Circle Home is the trading name of Circle Home Design Pty Ltd, a company registered in Australia with ABN 30 636 287 333.

Circle Home's Terms and Conditions set out the agreement between you and Circle Home. By using Circle Homes website you accept these Terms and Conditions, including the Privacy Policy, and you agree that your use of our website, including any purchase of products and services from us, is subject to these Terms and Conditions.

These Terms and Conditions, which include our Privacy Policy, set out the terms of the agreement between you and Circle Home. By using our website, you unreservedly accept these Terms and Conditions, including our Privacy Policy, and you agree that your use of our website, including any purchase of goods from us, is subject to the terms thereof.

These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner.

Circle Home Product

It is our aim to ensure that all products on our website are accurately described.  Unfortunately, on some occasion’s errors may occur.  We reserve the right to correct errors or inaccuracies at any time, including after you have placed an order. 

The products that we offer are handmade or made from natural materials.  There may be small variations between the product images(s) and the product that you receive.

We endeavour to ensure that all colours are displayed accurately, but you should be aware that there may be a slight difference in the representation of the colour based on the type of screen / display that you use.  The shade of colour from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.

To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our website.

Customer Care Team 

Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at hello@circlehome.com.au. We will do our best to respond within 24 hours, during business hours Monday - Friday AEST. If you’re based outside of Australia, please note our customer service team is based in Melbourne, Australia and will respond during the Australian business day. During sale times, we may take a little longer than 24 hours to get back to you.

Cancellations and Amendments

Circle Home may exercise its discretion to cancel an order, or refuse to process an order for any reason including:

  • unavailability of product
  • inability to deliver to nominated delivery address
  • suspicion that the order is not genuine

Circle Home has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended. Please hello@circlehome.com.au with any queries.  Please also see our returns page

Pricing Policy

Prices are subject to change. Prices are listed in AUD on www.circlehome.com.au

Payment

We take reasonable care to make our site secure. We accept payments by Visa, Mastercard, American Express, or PayPal. Payment will be debited and cleared from your account upon order of your Circle Home product. 

To the extent permitted by law, we will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access an account.

We will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions.

Gift Vouchers

Printed Gift Cards and E-Gift Vouchers are valid for one year from the date of purchase.  Sale and promotional pricing does not apply to purchase of gift vouchers. Gift vouchers may be redeemed during sale and promotional periods.

Your Commitments

You warrant that all information provided by you is correct and accurate, and you are properly authorised to enter into an agreement with Circle Home for the purchase of goods. You will not share your Circle Home account details, nor use the Circle Home account of another individual.

Shopping Cart

Items in a shopping cart do not represent a completed order. Items are not reserved in the cart or wish list. An order must be placed, and payment accepted by Circle Home to constitute a completed order and all orders are subject to availability.

Governing Law

All transactions on Circle Home websites are governed by the laws of Victoria, Australia. All terms and conditions are subject to applicable law. To the extent permitted under law, we disclaim any liability under relevant consumer or other legislation and regulation. Our goods may come with guarantees that cannot be excluded under law.

Intellectual Property

Your use of this site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the products and any other items on this site.

All such items including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property and other laws. You are permitted to use the items only as expressly authorised by Circle Home. Any reproduction or redistribution of the items is prohibited.

Social Media

We currently operate and manage social media accounts on Facebook, Instagram and Pinterest and we may use other social media channels in future.  We do not endorse the opinions expressed by the users on our social media pages.

By submitting content, you agree that we may use and reproduce this content including your name, for testimonial, or other purposes in any media and without any compensation to you.

You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringing on any third party’s intellectual property rights, breaching someone else’s confidentiality or privacy, misrepresenting your relationship with us or this website, misleading, false or deceptive on our social media pages.

We reserve the right to edit or remove content that violates these terms and to block your access to our page.

If you upload any material or content on our website or social media accounts, you grant us an irrevocable, royalty-free licence to use and reproduce that material or content. Having said that, we do not claim ownership of intellectual property rights in respect to user content.

Availability Of This Website

From time to time, down-time on this Website, either scheduled or unscheduled, may occur. We will endeavour to work within reason to ensure the amount of down-time is limited and will not be held liable for the consequences of any down-time.

Links

This website may contain links to other websites that are operated. Unless stated otherwise, this website does not control, endorse, sponsor or approve such third party websites or their contents, nor are we liable and responsible for any loss or damage that you may suffer as a result of your visits to any third party websites.